FAQ

Frequently asked questions (FAQ) – Venzi London

1. How can I place an order?

To place an order, navigate to the desired product on our website, add it to your shopping cart and follow the instructions to checkout. Once your order has been placed, you will receive a confirmation e-mail with the details of your order.

2. What are the shipping options and delivery times?

We offer different shipping options depending on your location and how quickly you want to receive your order. The estimated delivery time is indicated during checkout. For more information, please see our shipping information.

3. When can I expect my return payment?

Once we have received and processed your return, we will issue a refund within 10 working days. Depending on the payment method you used, it may take several working days for the refund to be credited to your account.

4. Can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may not be able to be changed or cancelled if they have already been processed or shipped.

5. What is your return policy?

We strive to satisfy our customers, so if for any reason you are not satisfied with your purchase, you can return the item within 14 days for a refund or exchange. Please see our returns policy for more information on return conditions and instructions.

6. How can I contact customer service?

If you have any questions, comments or concerns, please contact our customer service team at info@venzilondon. We are here to help and aim to respond to all queries within 24 hours.

7. Do you accept international orders?

Yes, we accept international orders. During checkout, you can select your country and shipping costs will be calculated accordingly. Please note that international orders may be subject to import duties, taxes and other charges imposed by your country's customs.

8. Are my payment details safe with you?

Yes, we take the protection of your payment details very seriously. We use secure payment gateways and encrypted connections to ensure that your data is processed securely during the checkout process.

 9. Are your products sustainably produced?

We strive to promote sustainability and work with suppliers who adopt ethical and environmentally friendly practices. For more information on our commitment to sustainability, please see our sustainability policy.

These are just a few frequently asked questions. If you have any other questions, don't hesitate to contact us. We are happy to help!